Terms of service

Terms of Service

Last Updated: June 26, 2026

Welcome to Scalentecom. By accessing or using our website and services, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our website or engage our services.

1. Services

Scalentecom provides professional eCommerce consulting and digital marketing services, including but not limited to:

  • Amazon Marketplace Management
  • Amazon PPC Management
  • Shopify Development & Optimization
  • Marketplace Expansion
  • Product Listing Optimization
  • Brand Growth Strategy
  • Performance Marketing
  • Digital Marketing Consulting

The exact scope of work will be outlined in a separate proposal, quotation, or service agreement.

2. Client Responsibilities

Clients agree to:

  • Provide accurate business information.
  • Grant necessary access to advertising accounts, marketplaces, and websites.
  • Respond to requests for approvals or information in a timely manner.
  • Ensure they have the legal rights to all content, products, trademarks, and materials supplied to Scalentecom.

Delays in providing required information may affect project timelines.

3. Payments

Payment terms will be specified in the project proposal, invoice, or service agreement.

Failure to make payments on time may result in suspension or termination of services.

Unless otherwise agreed in writing, all fees are quoted exclusive of applicable taxes.

4. Refunds & Cancellations

Refunds and cancellations are governed by our Refund & Cancellation Policy.

Professional services already performed, including consulting, audits, campaign setup, creative work, research, and strategy, are non-refundable.

5. No Guaranteed Results

Marketing performance depends on numerous factors beyond our control, including:

  • Market competition
  • Product quality
  • Pricing
  • Customer demand
  • Advertising budgets
  • Marketplace algorithms
  • Client implementation

Accordingly, Scalentecom does not guarantee specific sales, rankings, revenue, return on advertising spend (ROAS), ACOS, TACOS, or profitability.

6. Intellectual Property

Unless otherwise agreed in writing:

  • Clients retain ownership of their business, trademarks, and product content.
  • Scalentecom retains ownership of its proprietary methodologies, templates, processes, documentation, and internal systems.
  • Upon full payment, clients receive ownership or usage rights to deliverables specifically created for their project, unless otherwise stated.

7. Confidentiality

Both parties agree to keep confidential any non-public business information shared during the course of the engagement.

Confidential information will not be disclosed to third parties except where required by law or with written permission.

8. Third-Party Platforms

Our services may involve third-party platforms such as Amazon, Shopify, Walmart, eBay, Meta, Google, and other service providers.

Scalentecom is not responsible for outages, policy changes, account suspensions, algorithm updates, or actions taken by these third-party platforms.

9. Limitation of Liability

To the maximum extent permitted by applicable law, Scalentecom shall not be liable for any indirect, incidental, special, or consequential damages, including loss of profits, business interruption, or data loss arising from the use of our services or website.

Our total liability shall not exceed the amount paid by the client for the specific services giving rise to the claim.

10. Website Use

Users agree not to:

  • Use this website for unlawful purposes.
  • Attempt unauthorized access to our systems.
  • Upload malicious software or harmful content.
  • Copy or reproduce website content without permission.

11. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

12. Changes to These Terms

Scalentecom reserves the right to update these Terms of Service at any time. Changes become effective immediately upon publication on this website.

13. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws applicable to the jurisdiction in which Scalentecom operates, unless otherwise agreed in writing with the client.

14. Contact

If you have any questions regarding these Terms of Service, please contact us:

Email: letsgrow@scalentecom.com

Website: https://www.scalentecom.com