Refund & Cancellation Policy

At Scalentecom, we are committed to delivering high-quality eCommerce growth and digital marketing services. As our services involve strategy, consulting, and time-based professional work, our refund policy differs from that of physical products.

Project Cancellation

Clients may request to cancel a project by providing written notice via email.

• If work has not yet commenced, any advance payment may be refunded after deducting applicable payment processing charges.
• Once work has started, payments made for completed work, consultation, strategy, research, audits, or campaign setup are non-refundable.

Monthly Retainer Services

For ongoing monthly services such as Amazon PPC Management, Marketplace Management, Shopify Management, or Digital Marketing:

• Either party may terminate the agreement by providing 30 days' written notice, unless otherwise agreed in the service contract.
• No refunds will be provided for the current billing period once work has commenced.

Custom Projects

Custom projects including website development, Amazon Store creation, listing optimization, branding, creative design, catalog management, or consulting are non-refundable once the project has started.

Advertising Spend

Advertising budgets paid directly to platforms such as Amazon Ads, Google Ads, Meta Ads, Walmart Ads, or any third-party advertising platform are not refundable by Scalentecom.

Client Responsibilities

Clients are responsible for providing timely access to accounts, assets, product information, and approvals. Project delays caused by missing information from the client do not qualify for refunds.

Service Satisfaction

If you are dissatisfied with any aspect of our service, please contact us immediately. We are committed to working with you to resolve concerns and deliver the agreed scope of work wherever reasonably possible.

Contact

For any questions regarding this policy or your project, please contact us at:

Email: letsgrow@scalentecom.com